Remote Help


On-screen support is available for existing customers during normal business hours. Contact our support desk at 978-312-7668 or by emailing

If you are already working with a support agent, enter your PIN code below (PC users) or download the Mac applet. Once the download completes, run the downloaded file and follow the prompts to connect to a Steel Root technician.

Given a PIN code?

Using a Mac?

Download and run this program to initiate a remote help session.