Operations Coordinator

Steel Root is an IT services company that specializes in cybersecurity for the U.S. Defense Industrial Base. We’re a startup in high demand, looking for a capable, organized, energetic Operations Coordinator to join our team. We’re passionate about contributing daily to our positive culture, with a commitment to professional development and social responsibility. Steel Root serves a national client base from its headquarters in Salem, MA.

You are a connector of systems, data, platforms, and people. You often find yourself a center point between operational areas of a business, integrating your sense of organization and love of well-oiled machines. A highlight of your ever-productive day is digging effectively. You get excited about the minute details in spreadsheets, trackers, and dashboards but don’t brag about your ability to put them together quickly. You are passionate about team dynamics and enablement, and your collaborative work style encourages those around you.

The Operations Coordinator acts as a liaison between internal teams, supporting executives and managing processes that contribute to overall business efficiency. The Operations Coordinator uses a unique cross-functional vantage point to produce insight into business operations through reporting, metrics, and analytics.

This role supports the implementation, execution, and maintenance of internal operations, including but not limited to:

Project Management (Internal)

• Support designated staff by contributing to operational strategy and the planning and execution of internal projects and initiatives

Business Enablement

• Produce and maintain documentation, training materials, and multimedia resources for team enablement (e.g., standard operating procedures, internal process documentation, knowledge base training and professional development resources)
• Maintain and monitor internal tools and platforms to ensure the effectiveness of internal policies and procedures
• Organize, manage, and maintain knowledge resources (e.g., knowledge base articles) to facilitate efficient information sharing across the organization
• Lead onboard process for new employees, including introducing Steel Root culture and systems, purchasing employee equipment, and coordinating technical training

Human Resources

• Perform initial outreach for new hires and coordinate and schedule interviews

Client Success

• Facilitate new customer onboarding by managing client intake and internal handoff processes
• Maintain up-to-date information for customer points of contact and request and file customer documentation as needed
• Monitor and communicate monthly client services retainer progress

Sales Operations

• Assist with periodic quoting, invoicing and purchasing
• Maintain the client success review schedule
• Ensure up-to-date client information, documents, and renewal process in the customer in the Relationship Management (CRM) platform for efficient client communication

Finance Operations

• Coordinate month-end account and platform reconciliation processes
• Manage purchasing process by maintaining purchasing platform, tracking shipments, and communicating with internal and customer stakeholders

• U.S. citizenship
• Very strong organizational and communication skills
• 2-3 years of experience successfully managing projects and implementing new initiatives
• Experience with project management and time tracking platforms, customer relationship management (CRM) tools, Microsoft Office, and accounting software
• Superb time management skills and detail-oriented approach to work
• Ability to keep track of multiple recurring and ad hoc tasks, projects, and schedules with a mastery of what must happen within a given day, week, or month

• Ability to thrive in dynamic environments, and approach challenges with common sense and practicality
• Desire to learn and actively find ways to improve professionally and personally
• Empathy, patience and understanding of people from different backgrounds

1.   Get to know us by reading about our services and the industries we serve, and follow us on social media (links in website footer, below).
2.   Then send your resume with cover letter to jobs@steelroot.us. Every application is reviewed by a real human being.

Steel Root is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Steel Root will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.