On-screen support is available during normal business hours. Need help after hours? Call us at (978) 312-7668 ext. 3 to request emergency support (additional fees apply) or click here to schedule an appointment.

Existing customers: Call us at (978) 312-7668 ext. 1 or email to obtain a PIN code.

Not a customer? We are happy to help if we can! Call us at (978) 312-7668 ext. 2.

Remote screen share instructions: Enter a PIN code (PC users) or download the Mac applet. Once the download completes, double-click or run the downloaded file and follow the prompts to connect to a Steel Root agent.

Given a PIN code?

Using a Mac?

Download and run this program to initiate a remote help session.

Contact Us

We'd love to hear from you. Send us an email and we'll get back to you ASAP.