SUPPORT TECHNICIAN

About Us

Steel Root is an IT services company that specializes in cybersecurity. We are a startup in high demand, looking for a rockstar support tech to join our team. We’re passionate about contributing daily to our positive culture, with a commitment to professional development and social responsibility. Steel Root is headquartered in Salem, Mass., steps from the commuter rail and right in the middle of Salem’s downtown culture.

About You

You were the cool kid at the IT help desk in college. Or maybe you were the sports captain whose friends knew you could fix their computer. Regardless, you have both tech skills and people skills. You’re good at problem solving. People like you. And you probably spend a lot of time on the internet.

Job Description

It’s a small team, which means you’ll do a bit of everything. Steel Root is currently upgrading the IT services industry, which means you might be fixing printers one day and doing a forensic analysis on malware signatures the next. Your primary role is to support our customers, both remotely and in person.

Required Skillset

Great communications skills
Able to troubleshoot most things that have a screen or CPU
Basic networking know-how
Independent, self-motivated and dependable
Able to travel to Boston and surrounding area

Bonus Skillset

Network management / design experience
Windows Server sysadmin experience

Experience with any of the technologies commonly found in our clients’ environments: Office365, G-Suite, Ubiquiti UniFi, Sonicwall, ESET, Solarwinds N-central, Synology, Acronis.

Perks

Competitive benefits package
Hone your skills in the hot cybersecurity market

Play with cool tech, work with customers that love us, and get in on the ground floor of a startup in growth mode

How to Apply

Send resume with cover letter to jobs@steelroot.us.

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Contact Us

We'd love to hear from you. Send us an email and we'll get back to you ASAP.